Get the account unstuck.
Use the secure account controls first. If something still fails, contact the THAL safety mailbox without sending identity documents, payment credentials, or unnecessary third-party information.
Account and verification
For sign-in, identity-check status, or manual-review questions, include the date and a short description of the screen you saw. Never email a government ID or selfie.
Payments and access
For a payment or entitlement issue, include the processor receipt identifier and payment date. Never email a card number, bank credential, security code, or wallet recovery phrase.
Safety content and appeals
Report doxxing, threats, impersonation, unsupported allegations, or an incorrect source. Identify the in-app item and explain the requested correction. Do not repeat sensitive personal information in the message.